Frequently Asked Questions
We offer a wide range of cleaning services including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, window cleaning, carpet cleaning, and specialized cleaning services tailored to your needs.
The cost depends on the size of the space, the type of cleaning required, and the frequency of service. Contact us for a free estimate tailored to your needs.
We serve Southeast Melbourne. If you’re unsure if we service your area, feel free to give us a call or check our website for details.
No, you don’t need to be home while we clean. However, some clients prefer to be present. We can work around your schedule and access your home securely with your permission.
Yes, we bring all the necessary cleaning supplies and equipment. If you have specific products you’d like us to use, just let us know.
Yes, we offer eco-friendly cleaning products upon request. These products are safe for your family, pets, and the environment.
The time required for cleaning depends on the size of the space and the type of service. We can provide an estimated time when we give you a quote.
We understand that plans can change. Please notify us at least 24 hours in advance if you need to reschedule or cancel your appointment to avoid any cancellation fees.
Your satisfaction is our priority. If you’re not happy with our service, let us know within 24 hours, and we’ll return to make it right at no additional cost.
Yes, all of our cleaners are fully insured, bonded, and undergo thorough background checks to ensure your safety and peace of mind.
We accept various payment methods including cash, credit cards, and electronic transfers. Payment is usually collected at the end of the service unless you have a recurring contract.
Yes, we offer weekly, bi-weekly, and monthly cleaning services. We can customize a schedule that works best for you.
Yes, we do offer weekend cleaning appointments depending on availability. Please contact us in advance to book your preferred time.
Yes, if you have a cleaner you prefer, let us know. We will do our best to accommodate your request, depending on availability.